| Customization: | Available |
|---|---|
| Color: | Customized |
| Material: | Gelatin |
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Audited Supplier Audited by an independent third-party inspection agency
Q1. Are you really a manufacturer? Where is your factory? How can I visit your factory?
Yes, we are a source manufacturer with headquarter located in Liaoning province China. We dates from 1947. We Warmly Welcome You to Visit Our Factory if You Have a Travel Plan.
Q2. Why choose your company?
With more than 70 years of precipitation, Sinoped has experienced technology, production, quality inspection, sales and
after-sales departments. Every client has his own service team in our company and according to the different needs of clients, we develop different programs to provide customers with the best quality equipment. Moreover, we have exhibition halls and distributors in many overseas countries, which can ensure our service quality.
Q3. How can I trust you for the first-time business?
Please note our business license and certificates above. if you still worry about our company, we suggest using Alibaba trade assurance service for all transactions to protect your money and ensure our service for you.
Q4. How about the after-sale service and guarantee period?
1. 18-month warranty period for whole machine except for human factors etc. and 18 months' after-sale service starts from the date when you receive machine or 18 months when installation finished.
2. Consultation services for whole machine life, and 24 hours technical support by email or video on line
3. English software, user manual and the installation & debugging by our experienced technicians.
Q5. If we have very special request on the production line, could you help me to do the design?
Customized design is provided.
Q6. How does the machine fit our voltage? How can I know your machine is designed for my product?
1. For each equipment, our sales team will confirm the voltage with the customer.If you need standard machines and samples, we can buy samples for your product testing in China, provided we have prototype machines.
2. If you need non-standard machine and special sample, please communicate with our team, then pay the deposit first, we will customize the machine according to the sample, after the production, we will provide you with detailed operation video and equipment photos.
Q7. How can you ensure the machine's quality after we put the order?
Before delivery, we will produce the equipment according to the agreed requirements, and after production, we will provide
detailed installation videos, operation videos, operating instructions, testing documents, certification documents, etc.
Alternatively, we can arrange a third-party inspector to perform FAT, and we also support SAT.
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